Gen4 Privacy Policy

gen4Welcome to -'s Privacy Policy. This document explains how gen4 What personal data is collected while you use the platform, why it is collected, and how it is kept secure.

This Privacy Policy gen4Applies to -'s website, mobile application, and all digital services. gen4By creating an account with -, you are deemed to have accepted this policy.

We believe every user has the right to control their own data. That is why gen4 Views the Privacy Policy not as a legal formality, but as the foundation of an honest and transparent relationship with you.

This policy is written to ensure members can read and understand it with ease. If any section is unclear, our support team is always on hand to help explain.

gen4 Collects two types of data — information you provide directly and data generated automatically through your use of the platform.

Information you provide directly:

• At registration: full name, date of birth, mobile number.
• KYC verification requires: National ID or passport details.
• At payment: Mobile Banking, Nagad, or Rocket number.
• When contacting support: messages and attachments you send.
• Information provided when filling out promotional forms.

Automatically collected information:

• IP address and geographic location (down to city level).
• Browser type, version, and operating system.
• The time you logged into the platform and how long you stayed.
• Which games you played, how much you wagered — gaming session data.
• Browser cookies and session tokens.

gen4 Your information is used only for specific, legitimate purposes. Each use case is clearly outlined below:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To securely process deposits and withdrawals.
• Security Assurance: To detect and prevent fraudulent activity.
• Responsible Gaming: To monitor signs of excessive gaming and provide timely support.
• Contact: To send important updates, transaction notifications, and provide support.
• Service Improvement: Analytics to improve the overall platform experience.
• Legal Obligations: To retain required information as mandated by the authorities.

gen4 Never shares your data with third parties for ad targeting, profiling, or any commercial purpose.

In the interest of transparency gen4 The following outlines the circumstances under which your data may be shared and with whom:

• Payment Providers: Mobile Banking, Nagad, Rocket — only the minimum information required to complete transactions.
• KYC Verification Services: Trusted verification partners to confirm your identity.
• Legal Authorities: Relevant authorities in cases of court orders or legal obligations.
• Security Partners: Specialist service providers in cybersecurity and fraud prevention.

Third-party service providers we work with gen4 who work with us, all of them gen4Contractually bound to comply with -'s privacy standards.

gen4 Industry-leading security measures are in place to protect your personal data:

• SSL/TLS Encryption: All data transmission between the browser and server is encrypted.
• Database Encryption: Sensitive data at rest is stored in encrypted form.
• Two-Factor Authentication (2FA): Enhanced security for your account.
• Access Controls: Only authorized personnel have access to data on a need-to-know basis.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Data Backup: Regular secure backups to prevent the risk of data loss.

gen4 Uses cookies to enhance your experience on the platform. Cookies are small text files stored in your browser.

Types of cookies gen4 uses:

• Essential Cookies: Essential for login sessions and security — the platform cannot function without them.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the platform are used most — all data is fully anonymised.

Types of cookies gen4 does NOT use:

• Third-party advertising tracking cookies.
• Social media tracking pixels.
• Cross-site tracking cookies.

You can disable non-essential cookies at any time through your browser settings. Please note that some features may become limited as a result.

gen4As a member of -, you have the following rights over your personal data:

To exercise these rights, gen4Contact - customer support. We typically respond within 7 business days. Due to legal obligations, certain data may not be erasable before a specified retention period.

gen4 Strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age is verified at registration by confirming your date of birth.
• Age is re-verified during the KYC process using government-issued identification.
• Any account found to belong to a minor will be immediately closed and all associated data will be deleted.
• If you have any concerns, contact our support team — we will act promptly.

gen4 May update this Privacy Policy when necessary. How you are notified will depend on the nature of the changes:

• Minor Changes: The "Last Updated" date at the top of the page will be revised.
• Major Changes: Notifications will be sent via SMS to your registered mobile number and through in-app alerts.
• Major Changes: You will be asked to accept the updated policy upon your next login.

Even After Changes gen4 Continued use of the platform after changes take effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

For any privacy-related questions, complaints, or requests gen4Reach out to -'s data protection team. Our team is available to assist in Bengali.

• Live Chat: 24/7 instant support is available.
• Email: [email protected] — typically responds within 24 hours.
• App Support: Complaints can be submitted directly through the Help section of the gen4 app.

We take all privacy-related requests seriously and work to resolve them as quickly as possible. Your trust is gen4-'s most valuable asset.