Gen4 believes gaming should be a source of fun, not stress. That's why we provide every member with modern tools and support to ensure a safe gaming environment.
Tools and features gen4 provides to keep your gaming experience safe
Set your own daily, weekly, or monthly deposit limit. Once set, gen4 will not allow you to exceed it — keeping your budget fully in your control.
Decide how long you want to play before you start. When the time is up, gen4 will automatically remind you to take a break. A simple way to stay on top of your time.
Activate Self-Exclusion to take a break from the platform — either temporarily or long-term. Options range from 7 days all the way to a permanent exclusion.
View your full betting history, wins and losses, and time spent — anytime. Understand your patterns and make informed decisions.
Activate Cooling-Off mode to avoid making big decisions in the heat of the moment. You can pause your account activity for 24 to 72 hours.
If you have any concerns about your gaming, gen4's dedicated support team is available 24/7. We also provide referrals to specialist support when needed.
gen4Responsible gaming at means treating gaming as a form of entertainment, never as a source of income. Online gaming and betting can be an exciting experience, but it is never a substitute for financial security. You should never play with money you cannot afford to lose.
Many people in Bangladesh enjoy online gaming as a form of entertainment. gen4 We want this experience to remain positive at all times. That's why we emphasize setting limits, building awareness, and providing support from the very start.
A responsible gamer follows these principles:
gen4 We adhere to responsible gaming standards in Bangladesh. The well-being of every member matters more to us than business profit. Our team regularly monitors gaming patterns and proactively offers support when signs of a problem are detected.
All responsible gaming tools on gen4 are completely free to use. Using them is not a sign of weakness — it is the mark of a smart gamer.
Get support immediately if you notice these signs
Using money meant for household expenses, debts, or savings to gamble — this is the biggest warning sign.
Trying to recover losses by betting more after a loss is a clear sign of problem gaming.
You are hiding or lying to family or friends about your gaming activity.
Feeling irritable, angry, or anxious when you cannot play is a sign of addiction.
Spending hours on end gaming to the point where you can no longer give time to work or family.
Relying on gaming to cope with depression, loneliness, or stress.
Answer the following questions honestly
Did you spend more than the budget you set for yourself last month?
Have you placed larger bets to try to recover money you lost?
Have you hidden anything about your gaming from family or friends?
Have you felt irritable or restless when you were unable to play?
Have you neglected work, studies, or family responsibilities to spend time gaming?
Have you borrowed money or dipped into your savings to cover gaming expenses?
Have you felt that you should cut back on gaming but found yourself unable to?
Launch directly from your gen4 account
Account Settings → Responsible Gaming → Deposit Limit. Choose a daily, weekly, or monthly limit — whichever works best for you.
Account Settings → Session Limit. Set a limit anywhere from 30 minutes up to a maximum of 8 hours.
Account Settings → Cooling-Off. Temporarily pause your gaming activity for 24 / 48 / 72 hours.
Notify the support team or submit a request directly from your account. Self-exclusion periods range from 7 days to permanent — your choice.
Reach out to gen4 via live chat or email at any time. Complete confidentiality is guaranteed.
Responsible Gaming FAQs