Gen4 Terms and Conditions

gen4 An online gaming and betting platform operated for users in Bangladesh. These terms and conditions form a legally binding agreement between gen4 and its members.

gen4Please read these terms and conditions carefully before using any of -'s services. If you do not agree with any of the terms, please refrain from using the platform. gen4 Reserves the right to update these terms at any time, and members will be notified of changes.

These terms and conditions are governed by the applicable laws of Bangladesh. gen4 By accessing the platform, you confirm that you are an adult and are using this service of your own free will.

gen4To create an account with -, the following requirements must be met:

• You must be at least 18 years old — registration by anyone under this age is strictly prohibited.
• Each person may register only one account — creating multiple accounts may result in all of them being cancelled.
• Accurate and truthful information must be provided at registration — submitting false information may result in account closure.
• Account login details must be kept strictly confidential and must not be shared with anyone.
• If multiple members of the same household wish to open separate accounts, they must use different devices and payment methods and notify gen4 support.
• Completing the KYC (Know Your Customer) verification process is required for large withdrawals.

gen4 Reserves the right to reject any registration without reason, particularly where inconsistencies are found in the provided information.

gen4Below is a detailed overview of -'s deposit and withdrawal policies:

Deposit Rules:

• Deposits may only be made through gen4-approved payment methods — currently Mobile Banking, Nagad, and Rocket are supported.
• Deposited funds may only be used under the name of the account holder.
• Deposits made through third parties are strictly prohibited.
• The minimum deposit amount is BDT 200.

Withdrawal Policy:

• Withdrawals can only be made to the same payment method used for the deposit.
• KYC documents must be submitted before the first large withdrawal.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• Wagering requirements must be completed before any withdrawal from bonus balance.
• Gen4 may temporarily delay the withdrawal process for verification purposes.

gen4-'s bonus and promotion offers are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

• Each bonus has its own wagering requirement (WR) — typically 20x to 40x of the combined deposit and bonus amount.
• Bonus balances cannot be withdrawn until the wagering requirements have been met.
• The welcome bonus is available to new members only and applies to the first deposit, one time only.
• Stacking multiple bonuses simultaneously is not permitted unless expressly allowed by a specific promotion.
• Bonuses may only be used on games specified in the bonus offer.
• Gen4 reserves the right to modify or cancel any bonus offer at any time.
• If fraudulent bonus use is detected, the bonus and any associated winnings will be voided.

gen4All games on - are powered by internationally certified RNG (Random Number Generator) technology, ensuring fair and unbiased results.

• The RTP (Return to Player) rate for each game is published transparently.
• If a technical error occurs during a game, gen4 may void that round and refund the wagered amount.
• Any winnings obtained by exploiting a software bug or error will be voided and the associated winnings forfeited.
• Odds in Sports Betting are subject to change — the odds at the time your bet is confirmed will apply.
• The dealer's decision in Live Casino is final — screen delays on the user's end will not affect the outcome.
• Betting limits are set individually for each game and market.

Gen4's decisions on all gaming matters are final and binding. To resolve a dispute, please contact gen4 customer support.

gen4 The following activities are strictly prohibited on the platform:

• Creating multiple accounts or using another person's account.
• Registering under multiple identities for the purpose of bonus abuse.
• Playing games using automated software, bots, or scripts.
• Intentionally exploiting any vulnerability or bug on the platform.
• Using funds from money laundering or illegal sources on the platform.
• Harassing other members or engaging in harmful behavior.
• Cyberattacks or hacking attempts against gen4.

gen4 Member personal data is protected with the highest priority. All information provided at registration is used solely for gen4's internal purposes.

• All data is protected using SSL encryption technology.
• Member information is never sold or shared with third parties.
• Information may be disclosed to authorities when required by law.
• Members may request to update or delete their personal information at any time.

For more details, visit our Privacy Policy Visit the page.

gen4 Does not bear responsibility for the following:

• Losses caused by game or bet interruptions due to internet disconnection.
• Losses resulting from login credentials being compromised due to the member's own negligence.
• Delays or errors caused by third-party payment systems.
• Losses resulting from unexpected technical issues or server downtime.
• Financial losses resulting from a member's own gaming decisions.

gen4 We always strive to ensure maximum uptime and uninterrupted service, though brief outages may occasionally be necessary for technical maintenance.

gen4 The account may be temporarily suspended or permanently closed in the following circumstances:

• If evidence of a terms violation is found.
• If required verification documents are not submitted.
• If we detect any suspicious transactions or signs of fraudulent activity.
• At the member's own request (Responsible Gaming self-exclusion).

If your account is closed, please contact our support team regarding the return of any valid balance. Balances may be temporarily held during an ongoing investigation.

gen4 Reserves the right to modify these terms and conditions, in part or in full, at any time. For significant changes, members will be:

• You will be notified via in-app notification.
• Updates will be sent to the registered email address.
• A notice will be posted on the website.

Continued use of the platform after any changes will be considered acceptance of the updated terms.

gen4 Believes that gaming is for entertainment — not a solution to financial problems. We encourage all members to play responsibly.

• Set a budget for yourself and stick to it.
• Avoid placing more bets in an attempt to recover money you have already lost.
• Do not play while under the influence of alcohol or in an unstable mental state.
• Do not allow minors to access your account.
• To set up self-exclusion or a deposit limit, please contact support.

For more details, visit our Responsible Gaming Visit the page.

For any questions or disputes regarding these terms and conditions, gen4 Get in touch with our customer support team. We're available 24/7 and ready to assist you.

• Instant support is available via live chat.
• Detailed complaints can be submitted by email — responses are typically provided within 24 hours.
• All disputes will first be addressed through gen4's internal resolution process.